Terms and Conditions for Course Bookings 

UK Industries Training is a trading name of UK Tool Hire Group Ltd, registered in England and Wales. These Terms and Conditions apply to all training courses provided by UK Industries Training (“we”, “us”, “our”) and form the basis of any agreement with our customers (“you”, “your”). 

1. Bookings and Confirmation 

1.1. We accept bookings for any of our training courses online, by email or by telephone. Our calls are recorded and where a purchase order is not given we will use the delegates full name. 1.2. Provisional bookings will only be held for up to 3 working days prior to the course date. If not confirmed, the slot may be released. 

1.3. By confirming a booking, you agree to be bound by these Terms and Conditions.

2. Cancellations and Transfers 

2.1. Cancellations must be made in writing. The following charges will apply: Cancellation Policy on UK scheduled courses on our premises. 

• 72 hours prior to the course – No charge 
• 48 hours – 50% of course fee 
• 24 hours or no-show – 100% of course fee 

Cancellation Policy for CITB Courses, Site Booked Courses and Instructor Bookings ● 5 – 10 working days – 50% of course fee 

• Less than 5 working days or no-show – 100% of course fee 

** Weekends and Bank Holidays are not included in this timeframe and this above days do not include the day of the scheduled course ** 

If the course booked is a third-party course, their Terms and Conditions and cancellation policy may differ, please check with the office what terms are in place.

2.3. In the event we must cancel or reschedule a course (e.g. due to trainer illness or insufficient numbers), we will offer an alternative date or full refund. We accept no liability for consequential loss. 

3. Late Arrivals and Non-Attendance 

3.1. Delegates must arrive on time. Late arrivals may be refused entry to comply with awarding body requirements. No refunds will be given. 

3.2. Non-attendance without prior notice will be charged in full. 

4. Personal Protective Equipment (PPE) 

4.1. Where PPE is required, you are responsible for ensuring that all delegates arrive with the correct PPE (e.g. hard hat, boots, hi-vis). Please see your booking confirmation as to what is required for each course. 

4.2. Failure to provide or wear correct PPE may result in exclusion from the course, and no refund will be issued. The office does stock a range of PPE for additional purchase on the day. 

5. Drugs and Alcohol 

5.1. Delegates under the influence of drugs or alcohol will be refused training. This includes prescription medication that may impair learning or safety. 

5.2. No refund will be given if a delegate is removed for suspected drug or alcohol use. 6. Special Requirements 

6.1. You must inform us of any learning difficulties, disabilities, language needs or health conditions at the time of booking so we can make reasonable adjustments. 

6.2. We reserve the right to decline requests if adjustments cannot be reasonably accommodated. 

6.3. Our courses will be presented in English only, if you feel that you are likely to have any problems understanding the course, it is recommended that you contact the office to discuss bringing someone with you that is able to translate the course. This must be agreed with the office prior to the course as some accrediting bodies have strict policies around bringing a translator. 

6.4. There is an element of reading and writing included in this course, if you require glasses to either read or drive please ensure that you bring them with you. If you have any difficulties

reading and writing please either inform us prior to the course start date or inform your instructor on the day of the course. The instructors will be more than happy to assist you where required. 

7. Certification 

7.1. Certificates will be issued only upon successful completion of the course and full payment. 

7.2. Certificates are usually issued within 7–14 working days. For some awarding bodies (e.g. CITB), processing times may vary. 

7.3. Replacement certificates may incur an administration fee. 

8. Payment Terms 

8.1. All invoices must be paid in full prior to the course start date unless a credit account has been agreed in advance. 

8.2. Credit accounts are subject to approval and are payable within 30 days of invoice unless otherwise agreed in writing. 

8.3. We reserve the right to withhold certificates and/or refuse further bookings if payment terms are not met. 

9. GDPR and Data Protection 

9.1. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

9.2. Personal information will be used only for training administration, certification, compliance and legitimate business interests. 

9.3. Data may be shared with relevant awarding bodies (e.g. CITB) or regulatory authorities. 9.4. Please refer to our full Privacy Policy for details on how we manage your data. 

10. CITB Fair Processing Notice 

10.1. If the course is CITB-approved, your data will be processed by CITB in accordance with their Fair Processing Notice.

10.2. This includes data used to verify training achievements, support funding applications, and maintain records for compliance. 

10.3. You can view CITB’s full Fair Processing Notice at: 

https://www.citb.co.uk/utility-links/privacy-policy/ 

11. Liability 

11.1. We will not be held liable for any loss, injury or damage arising from participation in our training courses, except where such liability cannot be excluded by law. 

12. General 

12.1. We reserve the right to update these Terms and Conditions at any time. The latest version will be available on request or on our website. 

12.2. These Terms are governed by the laws of England and Wales. 

12.3. The customer is responsible for ensuring all the candidates are both mentally and physically fit to attend the course they are booked on. All candidates must be at least 16 years of age. 

12.4. Candidates need to be aware that most courses are full day courses and no allowances can be made for doctor’s appointments, dentists etc. If any candidate takes unofficial leave from the course then they will be disqualified and will need to re-book the course at full rate. 

12.5. Failure of the Theory Test may result in not being able to participate in the Practical element of the course, if the theory test is failed then the course will have to be retaken and paid for in full. 

12.6. If the Practical element of a course some courses may offer a retest for a further charge. 

12.7. Delegates who do not behave in the appropriate manner on a training course will be asked to leave, please see below examples; 

• Abusive and threatening behaviour 
• Late Arrivals 
• Using mobile phone or any other electronic device while being instructed • Falling asleep while being instructed 
• Behaviour which disrupts the course 
• Theft of others or company property
• Destruction of company property 
• Using or showing signs of drugs or alcohol • Smoking in areas other than the designated smoking areas

UK Industries Training is a trading name of UK Tool Hire Group Ltd, registered in England and Wales. These Terms and Conditions apply to all training courses provided by UK Industries Training (“we”, “us”, “our”) and form the basis of any agreement with our customers (“you”, “your”). 

1. Bookings and Confirmation 

1.1. We accept bookings for any of our training courses online, by email or by telephone. Our calls are recorded and where a purchase order is not given we will use the delegates full name. 1.2. Provisional bookings will only be held for up to 3 working days prior to the course date. If not confirmed, the slot may be released. 

1.3. By confirming a booking, you agree to be bound by these Terms and Conditions. 2. Cancellations and Transfers 

2.1. Cancellations must be made in writing. The following charges will apply: Cancellation Policy on UK scheduled courses on our premises. 

• 72 hours prior to the course – No charge 
• 48 hours – 50% of course fee 
• 24 hours or no-show – 100% of course fee 

Cancellation Policy for CITB Courses, Site Booked Courses and Instructor Bookings ● 5 – 10 working days – 50% of course fee 

• Less than 5 working days or no-show – 100% of course fee 

** Weekends and Bank Holidays are not included in this timeframe and this above days do not include the day of the scheduled course ** 

If the course booked is a third-party course, their Terms and Conditions and cancellation policy may differ, please check with the office what terms are in place.

2.3. In the event we must cancel or reschedule a course (e.g. due to trainer illness or insufficient numbers), we will offer an alternative date or full refund. We accept no liability for consequential loss. 

3. Late Arrivals and Non-Attendance 

3.1. Delegates must arrive on time. Late arrivals may be refused entry to comply with awarding body requirements. No refunds will be given. 

3.2. Non-attendance without prior notice will be charged in full. 

4. Personal Protective Equipment (PPE) 

4.1. Where PPE is required, you are responsible for ensuring that all delegates arrive with the correct PPE (e.g. hard hat, boots, hi-vis). Please see your booking confirmation as to what is required for each course. 

4.2. Failure to provide or wear correct PPE may result in exclusion from the course, and no refund will be issued. The office does stock a range of PPE for additional purchase on the day. 

5. Drugs and Alcohol 

5.1. Delegates under the influence of drugs or alcohol will be refused training. This includes prescription medication that may impair learning or safety. 

5.2. No refund will be given if a delegate is removed for suspected drug or alcohol use. 6. Special Requirements 

6.1. You must inform us of any learning difficulties, disabilities, language needs or health conditions at the time of booking so we can make reasonable adjustments. 

6.2. We reserve the right to decline requests if adjustments cannot be reasonably accommodated. 

6.3. Our courses will be presented in English only, if you feel that you are likely to have any problems understanding the course, it is recommended that you contact the office to discuss bringing someone with you that is able to translate the course. This must be agreed with the office prior to the course as some accrediting bodies have strict policies around bringing a translator. 

6.4. There is an element of reading and writing included in this course, if you require glasses to either read or drive please ensure that you bring them with you. If you have any difficulties

reading and writing please either inform us prior to the course start date or inform your instructor on the day of the course. The instructors will be more than happy to assist you where required. 

7. Certification 

7.1. Certificates will be issued only upon successful completion of the course and full payment. 

7.2. Certificates are usually issued within 7–14 working days. For some awarding bodies (e.g. CITB), processing times may vary. 

7.3. Replacement certificates may incur an administration fee. 

8. Payment Terms 

8.1. All invoices must be paid in full prior to the course start date unless a credit account has been agreed in advance. 

8.2. Credit accounts are subject to approval and are payable within 30 days of invoice unless otherwise agreed in writing. 

8.3. We reserve the right to withhold certificates and/or refuse further bookings if payment terms are not met. 

9. GDPR and Data Protection 

9.1. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

9.2. Personal information will be used only for training administration, certification, compliance and legitimate business interests. 

9.3. Data may be shared with relevant awarding bodies (e.g. CITB) or regulatory authorities. 9.4. Please refer to our full Privacy Policy for details on how we manage your data. 

10. CITB Fair Processing Notice 

10.1. If the course is CITB-approved, your data will be processed by CITB in accordance with their Fair Processing Notice.

10.2. This includes data used to verify training achievements, support funding applications, and maintain records for compliance. 

10.3. You can view CITB’s full Fair Processing Notice at: 

https://www.citb.co.uk/utility-links/privacy-policy/ 

11. Liability 

11.1. We will not be held liable for any loss, injury or damage arising from participation in our training courses, except where such liability cannot be excluded by law. 

12. General 

12.1. We reserve the right to update these Terms and Conditions at any time. The latest version will be available on request or on our website. 

12.2. These Terms are governed by the laws of England and Wales. 

12.3. The customer is responsible for ensuring all the candidates are both mentally and physically fit to attend the course they are booked on. All candidates must be at least 16 years of age. 

12.4. Candidates need to be aware that most courses are full day courses and no allowances can be made for doctor’s appointments, dentists etc. If any candidate takes unofficial leave from the course then they will be disqualified and will need to re-book the course at full rate. 

12.5. Failure of the Theory Test may result in not being able to participate in the Practical element of the course, if the theory test is failed then the course will have to be retaken and paid for in full. 

12.6. If the Practical element of a course some courses may offer a retest for a further charge. 

12.7. Delegates who do not behave in the appropriate manner on a training course will be asked to leave, please see below examples; 

• Abusive and threatening behaviour 
• Late Arrivals 
• Using mobile phone or any other electronic device while being instructed • Falling asleep while being instructed 
• Behaviour which disrupts the course 
• Theft of others or company property
• Destruction of company property 
• Using or showing signs of drugs or alcohol • Smoking in areas other than the designated smoking areas